Hamo AI Terms of Service

By creating an account or using Hamo AI (the “Service”), you agree to these Terms of Service (the “Terms”). If you do not agree, do not use the Service.

These Terms apply to individual consumers. Institutional partners (employers, clinics, schools) are governed by a separate Master Services Agreement (the “MSA”), which incorporates these Terms by reference and adds institutional-specific provisions.

You must be at least 16 years of age to use the Service in Canada and the United States, or 18 years of age in jurisdictions where the contractual age of majority is higher. Users under 18 should use the Service only with the involvement of a parent or guardian.

Hamo AI is an AI-mediated mental wellness companion designed to support self-reflection, emotional regulation, and engagement with evidence-informed therapeutic frameworks (Cognitive Behavioural Therapy, Acceptance and Commitment Therapy, mindfulness-based approaches).

Hamo AI is not:

• a medical device under the Food and Drugs Act (Canada) or analogous legislation;
• a substitute for licensed mental-health care;
• a licensed therapist, psychiatrist, psychologist, or social worker;
• an emergency service.

The Service does not establish a clinical doctor-patient relationship between you and Hamo AI Technology Ltd. It establishes a software service relationship.

If you are experiencing a mental-health crisis, contact the appropriate emergency service in your country (911 in Canada and the United States; 120 in mainland China). Hamo AI displays these numbers in the application but cannot place calls on your behalf.

You agree not to use the Service to:

• generate, distribute, or solicit content that is illegal, violent, sexually explicit, or hateful;
• impersonate another person, including a clinician;
• attempt to reverse-engineer, decompile, or interfere with the Service's operation;
• use automated tools (bots, scrapers) to access the Service;
• resell or sublicense access to the Service.

We may suspend or terminate accounts that, in our reasonable judgment, violate these provisions. We will provide notice and an opportunity to cure where doing so does not jeopardize the safety or rights of other users.

The Service uses large language models (currently the Google Gemini family) to produce conversational responses. AI output may be inaccurate, incomplete, or contextually inappropriate. You should not rely on AI output as the sole basis for any clinical, medical, legal, financial, or life decision.

We have implemented industry-standard safeguards including:

• a documented Crisis Escalation Protocol (see §9);
• output filtering against demonstrably unsafe content;
• a Chain-of-Verification post-generation check designed to remove unsupported claims;
• mandatory language enforcement so the AI responds in your selected language.

These safeguards reduce — but do not eliminate — the risk of unsafe or unhelpful output. You acknowledge this limitation.

If during your use of the Service you express signals of acute self-harm, suicidal ideation, or dangerous drug use, the Service will:

1. display an immediate, region-specific crisis hotline banner;
2. replace the next AI response with a fixed safety message;
3. notify the human therapist or clinician assigned to your account, where one exists.

The full protocol is published as a versioned document in our public repository. You consent to this protocol by using the Service.

If your account is sponsored by an institutional partner (e.g., your employer's EAP program), the partner may, with your explicit opt-in consent, also receive a notification containing only the event type and timestamp — never conversation content. You may revoke this consent at any time in Settings → Privacy.

By using the Service you acknowledge and consent to the operation of the Crisis Escalation Protocol described in §6 above. The Protocol is part of these Terms.

We may update the Protocol from time to time to reflect improved detection methods, expanded country coverage, or regulatory feedback. Material changes will be communicated with at least 30 days' notice.

You agree to defend Hamo AI Technology Ltd. against third-party claims arising from your (a) breach of §4 Acceptable Use, (b) infringement of third-party intellectual property by content you provided, or (c) unlawful conduct, and to pay damages and reasonable legal fees finally awarded.

We will defend you against third-party claims that the unmodified Service (excluding content you provided) infringes a third party's intellectual property right, and pay damages and reasonable legal fees finally awarded, subject to the cap in §10.2.

We may update these Terms from time to time. Material changes will be notified by email and via in-app banner at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree, you may terminate your account under §3.3 with no further obligation.

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws principles. The federal laws of Canada apply where mandatory.

Disputes will first be addressed in good faith by direct negotiation between the parties. If unresolved within 60 days, disputes will be submitted to non-binding mediation in Toronto, Ontario, before escalating to court proceedings.

Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property, confidentiality, or data-protection interests.

You agree not to participate in class-action litigation against us, to the extent such waiver is permitted under applicable law.